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Building Strong Relationships Between Permit Technicians and Inspectors

IrishEyes

ADMIN
Staff member
Joined
Jan 15, 2024
Messages
32
Location
PA
Insights from a Permit Tech with over 14 Years of Experience

In my 14 plus years as a permit technician, one of the most impactful lessons I’ve learned is that the relationship between permit techs and inspectors is essential to the success of any building department. While our responsibilities may differ, our goals are the same—moving projects forward efficiently, ensuring compliance, and providing clear guidance to applicants. When permit technicians and inspectors work in sync, the entire permitting process becomes smoother, more consistent, and far less stressful for everyone involved.

Effective communication is at the heart of that collaboration. Over the years, I’ve found that proactive conversations—whether it’s flagging an unusual application before it hits an inspector’s desk or clarifying requirements with them during intake—can prevent delays and confusion later on. In return, when inspectors loop us in about recurring issues in the field or changes in interpretation, it empowers us to better prepare applicants and reduce resubmittals. Tackling tricky situations together builds trust, strengthens internal workflows, and helps us present a united front to the public.

As permitting evolves, so does our need to connect, share knowledge, and support one another in our roles. This forum has been an incredible resource for inspectors, plans examiners, and code professionals for over two decades—and it’s time for permit techs to have a louder voice here too. If you’re a permit technician, or if you work alongside one who would benefit from the insight and camaraderie of this space, invite them to join the conversation. We need your questions, your stories, and your perspective to keep growing stronger as a community.

Let’s keep the conversation going. If you’ve built a strong working relationship between permit staff and inspectors—or even faced challenges doing so—share your experience below. Your insight could inspire someone else and help move this profession forward.
 
My Inspectional Services Coordinator is the life blood the office, she can smooth most people over, and is work on her Permit Tech Certification.

It frustrates me to no end that there are may that need to hear the answer in a deeper voice wasting everyones time
Here, here. I am tired of answering questions already answered by our Permit Techs, just to tell them the exact same thing.
 
They are irreplaceable! And a big time thumbs up for the frustration of the idiots that insist on talking to a "Man", anyone other than your tach, who has already told them the answer. UGH!
 
It frustrates me to no end that there are may that need to hear the answer in a deeper voice wasting everyones time
I have worked with two deeper voice permit techs both retired military nobody was ever rude or disrespectful to them. It is sad the lack of respect and rudeness the soft spoken permit techs endure from time to time.
Our inspectors do have private one on one conversations with contractors who have been rude and disrespectful with the permits techs when need be. This usually results in a personal apology to the tech and an occasional peace offering of chocolate or flowers as suggested during the "private" conversation.
The permit tech needs to know the inspectors have their backs with difficult/rude people.
 
It is sad the lack of respect and rudeness the soft spoken permit techs endure from time to time.
Nobody ever mistook me for a willing victim.

LA County assigned me to a contract city of about fifty thousand people. I must say that I do not like working in a small city. Well anyway, the job entailed me being the permit clerk from 8 to 10 am and then inspecting the balance of the day.

So I get a tall, imperious suit guy pulling a permit for a room addition. I'll be nice and tell you that he was a prick from start to finish. Snide comments and downright rude. You know the type, they pay our salary and we don't appreciate that.
As he turned to leave he stopped and said that he wants to request an inspection. I dutifully filled out the request form. He asked what time he can expect the inspector. I told him that I am usually in that part of town in the morning.

Surprised he was. He said, "You're the inspector???... I replied, "Yes Sir, yes I am." He then asked this question, "Are you going to torture me because of the way that I treated you?"
More than one reply entered my mind but I said, "No Sir, I would never do that. In fact for you I will do the best work I've ever done."

I'm sure that as he drove away he was thinking that he's gonna lose money on this one. Torture is not a tool I use. If you realize that every job presents a target rich environment... they think it's torture. Hurts the same and I smile often.
 
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