• Welcome to The Building Code Forum

    Your premier resource for building code knowledge.

    This forum remains free to the public thanks to the generous support of our Sawhorse Members and Corporate Sponsors. Their contributions help keep this community thriving and accessible.

    Want enhanced access to expert discussions and exclusive features? Learn more about the benefits here.

    Ready to upgrade? Log in and upgrade now.

Remote Video Inspections (RVI) - Take 2 - The Positive Aspects

Remote Video Inspections (RVIs) are quickly becoming a game-changer for municipalities and contractors alike, offering a range of benefits that enhance efficiency, safety, and satisfaction for all parties involved. By leveraging RVI technology, municipalities can retain full control over which inspections are suitable for remote evaluation while providing contractors with a streamlined, time-saving alternative to traditional inspections.

Municipalities have the flexibility to decide which inspections can be conducted via video. Straightforward inspections—such as water heater replacements, minor electrical updates, or window installations—are prime candidates for RVI. This allows inspectors to allocate more time to complex, on-site evaluations, ensuring that critical safety and structural components are still given the attention they require. This tailored approach strikes a balance between maintaining high inspection standards and reducing unnecessary travel and wait times.

For contractors, the advantages are immediate and significant. One of the most notable benefits is the reduction in wait times. Traditional inspections often require contractors to halt their work and wait for an inspector to arrive, which can be unpredictable and disrupt project timelines. With RVIs, inspections can be scheduled in advance and conducted with minimal to no wait, allowing contractors to stay on schedule and maximize productivity. Additionally, RVIs eliminate the need for contractors to travel between job sites to meet inspectors, saving valuable time and reducing logistical challenges.

Another major advantage of RVIs is the opportunity for real-time feedback. During a live video inspection, contractors can receive instant communication from the inspector about any issues or corrections that need to be addressed. This immediacy allows contractors to resolve minor problems on the spot, potentially avoiding the need for costly and time-consuming re-inspections. The ability to adapt and address concerns during the inspection process is a significant improvement over the traditional model, where feedback often comes hours or even days later.

Concerns have been raised about the potential limitations of RVIs, particularly regarding the inspector’s ability to assess specific site conditions thoroughly. However, these challenges can be addressed through proper implementation and training. Inspectors conducting RVIs must be equipped with clear protocols and high-quality tools to ensure that all necessary details are captured accurately. Additionally, RVIs can serve as a complementary tool rather than a replacement, with in-person inspections still utilized for scenarios that require a more hands-on approach. By setting clear guidelines and leveraging technology effectively, municipalities can ensure that inspection quality is never compromised.

The benefits extend beyond time and convenience. RVIs also improve predictability for contractors. Unlike traditional inspections, which can be subject to delays due to traffic, scheduling conflicts, or other unforeseen issues, RVIs happen exactly when planned. This predictability helps contractors better manage their projects, meet deadlines, and reduce stress.

From the municipality’s perspective, the adoption of RVIs demonstrates a commitment to innovation and efficiency. It’s a win-win situation: contractors experience faster project throughput, and municipalities can allocate resources more effectively, ensuring a higher volume of inspections can be completed in less time. This not only supports the local construction industry but also accelerates project completion, leading to quicker occupancy rates, faster tax revenue generation, and stronger relationships with stakeholders.

One of the most practical aspects of implementing RVIs is the ability to structure the program in a cost-neutral way for the municipality. Many jurisdictions choose to pass the cost of the RVI service directly to the contractor. By offering RVI as an optional service, contractors can pay the service provider directly, leaving the municipality to focus solely on conducting the inspection itself. This approach ensures that municipalities can adopt RVI without adding financial strain to their budgets, while contractors gain access to a premium service that saves them time and money.

Remote Video Inspections are more than just a tool for streamlining the inspection process; they represent a modern approach to building code enforcement that prioritizes efficiency, flexibility, and stakeholder satisfaction. By empowering municipalities to determine when and how to use RVI and offering contractors a faster, more predictable alternative, RVIs are poised to become a cornerstone of the inspection process for years to come. The integration of this technology not only addresses the needs of today but sets the foundation for a more adaptable and efficient future in building inspections.
 
they represent a modern approach to building code enforcement that prioritizes efficiency, flexibility, and stakeholder satisfaction
To the detriment of a competent inspection.
I earned a reputation as a thorough inspector over a twenty-five year career with LA County B/S. I performed RVI inspections for two years during the pandemic. I pioneered the art of RVI for the department. I created dozens of protocols specific to particular projects. It’s all a hoax. There is but a few RVI inspections that come close to viable and even they fall short of competent.

Jeff can point out a raft of advantages to RVI. The ‘Inspection’ part of RVI is a lie. What you are doing is pretending to perform an inspection. It is theater. You take a guided tour and nothing more than that.

Inspectors that embrace RVI either know better or they don’t but they are not fooling any competent inspectors. I don’t wish this to be an indictment of any particular inspector however, if you are convinced that RVI is good enough, well then you are not.
 
Last edited:
To the detriment of a competent inspection.
I earned a reputation as a thorough inspector over a twenty-five year career with LA County B/S. I performed RVI inspections for two years during the pandemic. I pioneered the art of RVI for the department. I created dozens of protocols specific to particular projects. It’s all a hoax. There is but a few RVI inspections that come close to viable and even they fall short of competent.

Jeff can point out a raft of advantages to RVI. The ‘Inspection’ part of RVI is a lie. What you are doing is pretending to perform an inspection. It is theater. You take a guided tour and nothing more than that.

Inspectors that embrace RVI either know better or they don’t but they are not fooling any competent inspectors. I don’t wish this to be an indictment of any particular inspector however, if you are convinced that RVI is good enough, well then you are not.
I appreciate your experience; however, I think calling RVIs “theater” overlooks their practical benefits when implemented correctly. RVIs aren’t a replacement for every inspection—they’re a tool for routine and low-risk evaluations that save time and resources. With high-resolution video, clear protocols, and the right technology, RVIs can maintain high standards while streamlining the process. Competence isn’t about rejecting new methods; it’s about adapting to use them effectively. For tasks requiring hands-on assessments, in-person inspections remain the gold standard. RVIs provide another option where appropriate. I would love to see data to back up your negativity; otherwise, it is just your opinion. Did you go back out and audit the RVIs?
 
practical benefits when implemented correctly.
The practical benefit is the fact that the inspector is not required to be there, That is the one and only practical benefit that is unique to RVI. All of the other bells and whistles that software companies build into their RVI platform are just as easily captured in person. The only difference is in who is holding the camera.

You say, "implemented correctly". That's you saying that one in fifty turns out okay. The other forty-nine had lousy lighting, sketchy WIFI, poor English skills, the host was a housewife, dogs were barking because children were pulling their tails, there was no ladder, oh and that housewife... she was a bundle of questions because ... well she had a list, a notepad and a pencil.
It is theater of the absurd that can't be ignored.

I would love to see data to back up your negativity; otherwise, it is just your opinion.
Sorry about the perceived, inane negativity. An opinion based on several years experience is all I have. I need not reprint the adage regarding opinions. The facts will not change because the industry wants the facts to meet the expectations of bean counters.

Did you go back out and audit the RVIs?
Now do you suppose that I would not find things that were missed?
What with you being a proponent of RVI, I must ask how many RVI inspections have you completed? Do you audit the inspections done by your coworkers?

Over the years you and I have disagreed on several key items. The reality is that we travel in starkly different worlds. You have molded a building department that reflects your level of expertise, which I might add is high. I on the other hand exist in a .... well let's just say that yours is a dream and mine is a nightmare. Having traveled to many jurisdictions to perform inspections where I followed behind other inspectors I know how sloppy it is.

I had no ulterior motive in condemning RVI. I had much to lose, starting with a cushy stay at home job. I spent untold hours perfecting lists of specific items to be checked during an RVI. LA County uses those guides still. The practice of RVI has taken off. RVI encompasses all disciplines and types of inspection that an inspector is comfortable with. And that's just wrong.
 
The other forty-nine had lousy lighting, sketchy WIFI, poor English skills, the host was a housewife, dogs were barking because children were pulling their tails, there was no ladder, oh and that housewife... she was a bundle of questions because ... well she had a list, a notepad and a pencil.
These all fall under the category of "Implemented incorrectly". We have done Facetime inspections for basic stuff for several years now. Our first hard and fast rule is that it is ALWAYS with the licensed contractor only; no homeowners, including if the homeowner has a permit to do the work themselves. The contractor needs to have things open and ready to go for the inspection which includes proper lighting and ladders that they may need already set up. We always reserve the right to require an on site inspection. We will and have failed inspections for: bad connection, not prepared for the inspection, unable to answer a question we asked them, could not see what we needed, work was too extensive for a Facetime inspection, unusual circumstances such as an old building where we simply couldn't be sure of something, etc. If failed for any of these reasons an on site inspection is required.

RVIs eliminate return inspections for simple corrections the contractor can complete 5-10 minutes after hanging up. They also eliminate the problem someone not being there at the scheduled inspection time. Both of these in the past included not just the time to do the inspection, but also the drive time to and from the inspection.

It's not the golden egg to solve all problems, but another tool to use, that when used properly can save time and headaches for everyone involved.
 
I think a few things need clarity.

  1. The inspections that are chosen for RVI capability must be simple, easy inspections such as water heater changeout, AC changeout, sound attenuation, etc. I do not believe that all inspections should be performed via RVI. As the inspectors become more comfortable with it, a slow expansion of the available RVI inspections may be warranted.
  2. The RVI inspections must be live, in real-time, with the inspector giving specific directions as to exactly what he/she wants to see. A contractor taking a video and uploading it is not a true RVI and should never be allowed. The inspector is the director.
  3. Good RVI software will integrate with your permitting software and the video should be automatically saved to the inspection while the inspector is resulting whether pass or fail.
  4. Good RVI software will have a minimum pixel and quality requirement for the contractor holding the phone camera on the other end.
  5. Not all areas have good enough cell coverage. Therefore, inspections may be limited in certain areas.
  6. It is a lot easier for a supervisor to walk over to the inspector's desk and audit their inspection than it is to go out in the field. Supervisors can perform more quality control. I for one have to make time to go out in the field and follow up on my inspectors, often when they are walking out of a building, I am walking in.
  7. The benefit is huge if you have too many inspections too far apart and not enough time. The amount of travel time saved can be used to spend more time doing the RVI.
  8. If you do most inspection remotely with bad software that does not tie in to your permitting software and automatically save the video, yeah, you will have a difficult time with RVIs.
  9. Any system is only as good as you manage it.
Having traveled to many jurisdictions to perform inspections where I followed behind other inspectors I know how sloppy it is.
Yeah, me too. Don't forget that I have worked in over 40+ municipalities in 2 different states and in completely different worlds. From a small borough in Pennsylvania with limited resources to a PA city that is as corrupt as they come and to Florida for the Palm Beach County School District. There have been times that I did inspections in the morning in $30M-$40M homes on the beach on an island, and in the afternoon, I was in the Glades near Lake Okeechobee walking over garbage, people & live chickens sleeping on balconies to do inspections inside apartments that don't even have an exterior door. That is no joke. So yeah, I get it. I've worked for municipalities that were horribly run, some marginally competent, and others that were a dream. I can walk the talk.
 
Did you ever think that maybe it’s you?
You obviously don't understand the third-party agency concept where you cover multiple municipalities. The third-party agency I owned did full or part-time work for just under 30 different municipalities. The third-party agency that I worked for in Florida has contracts with dozens of municipalities all over the state of Florida, and I was assigned to assist at least 14 of them as needed. If I include who I've done plan review for too, I am probably up to over 60 between the two states. It is routine for any inspector to perform inspections in 3-5 different jurisdictions in one day, depending on their needs. For example, just to clarify how this works, I may have been assigned 8 inspections in Boynton Beach that they needed coverage for, 4 in Belle Glade, 2 in Pahokee and 2 in South Bay but then had to cover 4 for the Palm Beach County School District before ending my day doing plan review at Highland Beach. We would often be able to work from home when other municipalities had plan review needs. So it was not uncommon for me to provide services in 6-8 different municipalities in one week, often more than that. It was the same in Pennsylvania, except I was the owner of the agency. The more you know.
 
You obviously don't understand the third-party agency concept where you cover multiple municipalities.
The people reading this obviously don't understand the third-party agency concept where you cover multiple municipalities.

There ya go, I fixed it for you.
I couldn’t pass up an opportunity like that.
 
Last edited:
The following is published at the LA County B/S website. Note that it states that additional inspection may be qualified....what that means is give it a shot and depending on the inspector anything is game.

Screen Shot 2024-12-20 at 8.24.33 AM.png


When Covid-19 arrived I was asked to start doing RVI from home. I had no training or advice. I had a computer with Zoom and Facetime capability. The people on the other end had a cell phone. After talking them through using Zoom/FaceTime we would commence to frustrate each other. It was such an effort in futility due to the foibles that I mentioned previously that I felt that I needed a head start.

So I came up with a list of pictures that must be sent prior to the RVI. That gave me an opportunity to view the work clearly without interruptions, without a moving target. I could find violations and identify areas of concern that we could focus on during the RVI. That proved to be more than some people could handle. The links below are still being used but not as a requirement and more of a suggested list of things to show the inspector during the RVI. The County is just too lacksidasical to fix them. There exists a guide for a few dozen type of inspection.

I was reluctant to go this route because there is the probability that the list would take the place of independant thinking. If I ask for a picture of a specific item, you can bet that I'm looking at a whole lot more than that item.

I made an honest effort to bless RVI... to create a successful RVI protocol... I would rather pull it off than pull it down. I was making headway until the contractors rebelled. Submitting pictures was too much extra work for them. It is easier to sit around and wait for the inspector to show up. Couple that with the jurisdictions that run with the camera phone.

Well anyway, some inspectors are doing any and all inspections just as if they had good sense.


Take a look at the twenty-four items on the list of pictures required for a water heater RVI. Now convince yourself that all of that gets inspected with the camera phone RVI that your crew is producing. Those 24 pictures produce answers to 100 questions.



Jeff,
You said this: "As the inspectors become more comfortable with it, a slow expansion of the available RVI inspections may be warranted.As the inspectors become more comfortable with it, a slow expansion of the available RVI inspections may be warranted."

What that means is that inspectors will let the cat so far out of the bag that you'll lose control. It is to be expected that as people become comfortable they become complacent. The entire indusrty is not getting any better.

You have said that I carry an opinion regarding RVI. I birthed it, I studied it, I tweked it, I found a way to make it work... the reason that it failed is because I cant be on both ends at the same time.

I sat theough mutiple live demonstrations of RVI software rooting for them. They thought of all kinds of cool stuff without ever finding the truth. I have so much more than an opinion.
You, and so many others, will be trapped. There is no denying the new stuff that everybody likes. The people that foster RVI have their reasons and for some it is better than nothing... well that's less than a resounding endorsement.

Recently I witnessed an AI app that looked through a camera phone at a drawing in progress on a blackboard. The drawing was a human torso with internal organs. The AI talked the person through it, correcting the drawing in real time. You might find it at the Khan Academy. Inspectors beware, your days are numbered.
 
Last edited:
Back
Top