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Technology in Permitting: Moving from Paper to Digital

IrishEyes

ADMIN
Staff member
Joined
Jan 15, 2024
Messages
32
Location
PA
The permitting process is rapidly evolving, with many jurisdictions shifting from traditional in-person, paper-based applications to online permitting software. This transition streamlines workflows, reduces errors, and allows for faster turnaround times. Instead of managing stacks of paper forms and physical plan sets, permit technicians can now process applications, communicate with applicants, and track approvals within a centralized digital system. This shift not only enhances efficiency but also improves transparency, giving applicants real-time updates on their permit status without needing to call or visit the office.

Online permitting software offers a range of benefits, including automated application tracking, electronic plan reviews, and digital payment processing. Many platforms also integrate with other systems, such as GIS mapping tools, to provide instant access to property data and zoning information. While GIS is a valuable resource for verifying project details, the real game-changer is the ability to collaborate seamlessly across departments using digital platforms. With cloud-based solutions, inspectors, planners, and permit technicians can review and approve documents simultaneously, cutting down on bottlenecks that often slow the permitting process.

For jurisdictions still making the transition, the key to success is proper training and implementation. Many software providers offer onboarding support, and experienced permit technicians can take the lead in learning and optimizing these systems. As more departments embrace digital permitting, the role of the permit technician will continue to evolve, requiring adaptability and a willingness to stay up to date with new technology.

If your department has moved to an online system, what challenges or successes have you experienced? Share your insights below!
 
Our office developed its own system, which is really nothing more than web-based forms feeding a cloud-hosted SQL database. The biggest challenge has been in folks not figuring out how to create digital images of plans.
 
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