bristol9238
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We are looking into ways to streamline intake and decrease the number of incomplete applications.
In most cities I've been with including the current one, we deal with many incomplete apps, plans with clear compliance errors, plans with missing signatures, etc. More external documentation and step-by-step guides for applicants have led to minor improvements. Hiring more permit techs also helped, but we have difficulty finding and keeping strong permit techs.
What software or other tools improved your intake? Accela doesn't seem to have any tools in-house. We got a demo from Cembla and are planning to try them for application pre-screening.
California jurisdiction.
In most cities I've been with including the current one, we deal with many incomplete apps, plans with clear compliance errors, plans with missing signatures, etc. More external documentation and step-by-step guides for applicants have led to minor improvements. Hiring more permit techs also helped, but we have difficulty finding and keeping strong permit techs.
What software or other tools improved your intake? Accela doesn't seem to have any tools in-house. We got a demo from Cembla and are planning to try them for application pre-screening.
California jurisdiction.