jar546
Forum Coordinator
After I spend a few months going from 0% online permitting to 100% online everything, including planning and zoning in addition to the building department and countless hours on the phone with SmartGov, we are officially moving to BS&A Software. This is like starting from scratch all over again, laying out required submittals, inspections, permit types, prerequisites, integrating with P&Z, etc. We need a new online credit card processing company because the one I just inked a deal with a few months ago is not compatible with the new software system. If anyone has ever been the key person for setting up and implementing a new software system for both back office and online use, you know what a pain in the butt it is.
On the other hand, now is the time to take complete and total advantage of a new setup and workflow doing things in a way that makes more sense. Although we are going backwards with inspection because BS&A does not have a robust, app based inspection system in real time, there are many other aspects that overcompensate for what we have with SmartGov.
The change was driven by the finance department and is going to be implemented into all departments including police, our water plant, library and all. Luckily, other than the bad inspection system, the rest of BS&A appears to be well put together and I hear good things a bout their customer service. Our RFIs are due the end of this week, training begins in September and we go live in October. I am mostly concerned about the hundreds of online accounts we have with the existing online system and how they will be transferred over.
Thoughts?
On the other hand, now is the time to take complete and total advantage of a new setup and workflow doing things in a way that makes more sense. Although we are going backwards with inspection because BS&A does not have a robust, app based inspection system in real time, there are many other aspects that overcompensate for what we have with SmartGov.
The change was driven by the finance department and is going to be implemented into all departments including police, our water plant, library and all. Luckily, other than the bad inspection system, the rest of BS&A appears to be well put together and I hear good things a bout their customer service. Our RFIs are due the end of this week, training begins in September and we go live in October. I am mostly concerned about the hundreds of online accounts we have with the existing online system and how they will be transferred over.
Thoughts?