Tracking Cases

[shawnp]

For my fellow code enforcement/code compliance people. What software/system are you using to track cases? What do you like or dislike about it?

 

[Yankee Chronicler]

My department uses Municity. It was in place before I started, so I don't know what led to its adoption. I've been told that before Municity we used some other program. Since the department moved to Municity from whatever that other program was, obviously they didn't like the other program.

I don't like Municity. It's clunky, and (at least the way we use it) it requires entering the same or similar information in multiple places to keep the record straight. From the applicant end? Last week I made an administrative update to the project status for a project involving three buildings on one site, so three permits. Got an e-mail from the owner's agent later in the day saying he had received 41 e-mails (generated by Municity).

That's not helpful to anyone.

 

[Inspector Gadget]

For my fellow code enforcement/code compliance people. What software/system are you using to track cases? What do you like or dislike about it?

We built our own database using Machforms.

 

[shawnp]

We built our own database using Machforms.

For just code enforcement? Has it been successful in tracking cases from Intake all the way through Abatement/Court Proceedings?
I'd love to see an example if that is something you would be willing to share (dm)?

 

[Inspector Gadget]

For just code enforcement? Has it been successful in tracking cases from Intake all the way through Abatement/Court Proceedings?
I'd love to see an example if that is something you would be willing to share (dm)?

For permits, applications of all kinds (signs, building, subdivisions.)
The enforcement database is for permitless construction. We've also got a robust system for tracking our inspections....

 

[jar546]

For my fellow code enforcement/code compliance people. What software/system are you using to track cases? What do you like or dislike about it?

We are currently using SmartGov which works well but we are moving to MyGovernmentOnline soon.