jpranch, Ya all out in Gillette seem to have it figured out just like some other juristictions. Unfortunatly so many places don't or more like they don't want to be part of the team or have the mentality of serving. We work all over the mid-atlantic and I look at some of these "difficult" juristictions and I don't see money as a sole solution to the problems. Yes, I'm sure it would help but they still have to have the desire and goals. When a large juristiction with tons of revenue, a big beautiful office building, state of the art everything, plenty of staff rejects an application with a very good set of stamped architectural drawings 3 times for something new each time (that last time was a GFCI outlet for a drinking fountain wasn't shown on the plan) and charges a review fee each time, or charges $150 for any reinspection, they don't get it and they don't care. It looks like their system is designed to set up a customer for failure. (opposite Milton's law) They do this because no one is holding the department accountable on the customer service side. No one is saying you have X number of hours to review a plan or do an inspection or how long a customer has to wait in line. It's a take it or leave it mentality, "You need a permit, I can get you a permit, here's the hoop" same with inspection.