Everyday I am asked to provide an email to the office manager and his assistant with the result of an inspection. I usually do that. Here is an example:
"Contact was made. Respondent stated that he received a call from B/S yesterday and was informed that an email would be sent with instructions for the inspection. He stated that he is not in receipt of said email. I explained, in a soft measured tone, that I was not the B/S person that called him previously. I offered to send the instructional material at that time if he would please provide me with his email address. Respondent became angry and retorted with a loud voice, "I did that yesterday."
Knowing that some people's lives are, shall we say, complicated, I immediately offered to wait for the arrival of the original, missing, email from B/S. Respondent agreed and I bid him farewell."